Independently reviewed by the TSA

The TSA's evaluation of AI in emergency call handling

A UK telecare pilot, reviewed and signed off by the TSA, looking at how AI can safely take on false alarms and non-emergency calls, so your operators only handle the calls that actually need them.

What's in the report

If you run a monitoring centre, a central station, or any team fielding a high volume of repetitive calls, this is built for you. It covers how the pilot worked, what the TSA independently checked, and what it means for how you brief your operators.

  • Independently reviewed and signed off by the TSA, the UK's telecare quality and standards body
  • What happened when AI sat in front of the alarm queue, handling routine and non-emergency calls
  • Practical takeaways for briefing your own operators and evaluating AI for your contact centre
TSA reviewed UK telecare pilot For monitoring centres

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